Software:
Do I need to be connected to the Internet to run
MP3Rocket?
Why am I unable to connect to
the network of files?
I am getting a
'STARTUP ERROR' when I try to start the program...
Why does MP3 Rocket not work on my new PC with
Windows Vista?
Where can I go to get
answers to other software-related... |
Billing:
How do I upgrade to the Pro version if I do
not have a credit card?
I entered an
invalid email address - how do I get my login info?
How much does the MP3Rocket software cost?
I was charged twice - how do I get the
duplicate removed?
How do I cancel my
membership? |
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| Q:
Do I need to be connected to the Internet to run
MP3Rocket? |
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A: YES. The Gnutella network is
a system of computers connected only through the internet. In
order for MP3Rocket to connect to the Gnutella network, an
internet connection must be present. MP3Rocket will not
establish an internet connection for you. |
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|
| Q:
Why am I unable to connect to the network of
files? |
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A: If you are unable to connect
to the network, but are able to browse the internet, your
firewall may be blocking the Gnutella port (default port is
'6346'). The following programs are only a few popular brands
of firewalls:
- Kerio Personal Firewall
- McAfee Firewall
- Norton Personal Firewall
- SyGate Personal Firewall
- Windows XP Internet Connection Firewall
- ZoneAlarm Firewall
In order to connect to the
network, you must configure your firewall to open a port for
Gnutella. You can check the instructions provided on the
distributor's member site, or contact their support group for
further assistance. You can also refer to the Microsoft page
on configuring ports on Windows XP. |
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| Q:
I am getting a 'STARTUP ERROR' when I try to start the
program. What do I do? |
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A: This typically is a result
of a corrupted download - we would suggest you uninstall the
program and download the file again (you can use the direct
download link provided below). If you are using an older
version of the program, installing the latest version may
resolve the issue.
Download the latest version of MP3 Rocket
here It's also possible your Windows registry could be
corrupted, or your system may be infected with a virus. If a
reinstall does not work, be sure to run a complete system scan
using your Anti-Virus program. Please note that technical
support is provided to PRO customers only - for additional
support, consider upgrading to MP3
Rocket PRO. In addition to unlimited 7x24 technical
support, you will also get faster downloads, enhanced
connection speeds, better search results, free software
updates and more! |
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|
| Q:
Why does MP3 Rocket not work on my new computer with Windows
Vista. |
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A: MP3 Rocket
DOES work with Windows Vista, however there
is a conflict with some versions of Java. You will need to fix
the version of Java that comes pre-installed with Windows
Vista. When you login to the member website, be sure to follow
the instructions provided for Windows Vista users - the
instructions will walk you through the process of removing the
current version of Java you have installed, and then the MP3
Rocket software will automatically install the necessary
version. |
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| Q: Where
can I go to get answers to other software-related questions?
|
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A: MP3 Rocket provides a
community-based forum where users can exchange ideas,
ask/answer technical questions and provide general feedback.
Registration is free and there is no limit to the number of
questions you can ask: http://mp3rocketsupport.com/forum/. |
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| Q: How do
I uninstall the MP3Rocket software? |
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A:1. Go to the Control Panel
and launch Add/Remove Programs
2. Remove "MP3Rocket"
or
1. Use the Start Button
2. Under the MP3Rocket Program
Folder run the MP3Rocket uninstaller. |
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|
| Q:
How do I upgrade and pay for the Pro version if I do not have
a credit card? |
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A: Our merchant provider offers
many payment options including Credit Card, Debit Card, PayPal
and eCheck. If you would prefer to send payment in the mail,
send an email to orders[at]mp3rocket.com*,
and we will provide you with the mailing address. * Do not
send support requests to this address (they will be filtered)
- please refer to the support area provided at time of
registration. |
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| Q: I
entered an invalid email address by mistake when I registered
- how do I get my login information? |
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A: If you mistakenly entered
the wrong email address during registration, send an email to
support[at]mp3rocket.com.
|
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|
| Q: How much does the
MP3Rocket software cost? |
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A: MP3Rocket (basic) is
completely free to download and use, however an enhanced
version of MP3Rocket, MP3Rocket Pro, is also available for a
small, one-time fee. The one-time fee for MP3Rocket Pro is a
payment to purchase a copy of the special release of the
software (available only to those that purchase the upgrade).
Customers that purchase the upgrade also receive personalized,
24x7 Technical Support (via email) and free software updates
for the duration of your membership. You will not be charged
again by MP3Rocket (or the reseller) after your initial
purchase. After your membership expires, Pro users have the
option to extend your term for a reduced price. |
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| Q: I was
charged more than once for my membership - how do I get the
duplicate charge removed? |
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A: If you believe you were
charged more than once for your membership, send an email to
support[at]mp3rocket.com.
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| Q: How do I cancel my
membership? |
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A: Cancellation Policy If, for
any reason, you are not completely satisfied with your
membership, you may cancel at any time with no further
obligations. To request a cancellation of your account, send
an email to support[at]mp3rocket.com with
“Cancellation” in the subject line.
Refund Policy: You
will receive a refund of the purchase price of our software
and upgrades within 60 days of the purchase date. Refund
requests can be made by contacting our billing
department:
Online by sending an email to support[at]mp3rocket.com
or
contact the billing department by calling toll-free (877)
354-0013.
To receive a refund please provide the
following information:
- Full name
- Email address
- Transaction ID
- Date of transaction
- Last four digits of the card used for the
transaction
- The reason for the return
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