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| MP3 Rocket Support |
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MP3 Rocket is compatible with
Windows Vista and Windows 7. Please make sure that you are running
the latest version of MP3 Rocket and Java and all
Windows updates are installed.
Many Windows
Vista and Windows 7 computers that come with McAfee Firewall lose the
internet connection when running MP3 Rocket. This is a
McAfee bug, not an MP3 Rocket bug. Contact McAfee's
support for an updated version of their
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If, for any reason, you are not
completely satisfied with your membership, you may
cancel at any time with no further obligations. To
request a cancellation of your account, send an email to
support[at]mp3rocket.com with
"Cancellation" in the subject line.
Refund
Policy: You will receive a refund of the purchase price
of our software and upgrades within 60 days of the
purchase date. Refund requests can be made by contacting
our billing department:
E-mail:
support[at]mp3rocket.com
or
Toll-free Call: (877)
354-0013*
*Phone number is for billing inquiries ONLY. Please do not call for technical support.
To receive a refund please
provide the following information:
- Full name
- Email address
- Transaction ID
- Date of transaction
- Last four digits of the card
used for the transaction
- The reason for the
return
Billing provided by:
MP3 Support
C18 The Sands, Bay Road
& George Street
Basseterre, St. Christopher
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