1. Does MP3 Rocket require an Internet Connection?
YES. You need an internet connection to use MP3 Rocket.
All of the features of MP3 Rocket require a connection to the Internet to function. If you are in a location with no Internet connection you will not be able to use MP3 Rocket.
2. How do I reinstall MP3 Rocket?
MP3 Rocket Pro users:
MP3 Rocket Pro members can reinstall the program at no cost by logging into the Members Area using the MEMBER LOGIN link on the homepage, or by clicking here:
Login to the Members Area
On the Member Login page, enter your full name and the email address you provided during registration to login. Once you've logged into the Members Area, follow the instructions on-screen to install the latest Pro version of MP3 Rocket.
MP3 Rocket Basic users:
Basic users can reinstall the free Basic version of MP3 Rocket by clicking the Free Download button on the homepage, then selecting "Free Basic" as the version they wish to install.
3. How do I transfer my downloads to my MP3 Player?
The method for transferring your downloads to your mp3 player varies depending on the brand of mp3 player you use.
Transferring to iPods, iPads or iPhones:
To transfer your downloads to your iPod, iPad or iPhone you'll need to import your downloads into your iTunes library.
To import your download into your iTunes library, open iTunes and select "File" > "Add Folder to Library..." In the window that appears on your screen, navigate to the folder containing your MP3 Rocket downloads (by default, the folder is located at C:\Users\*USERNAME*\Music\MP3 Rocket).
Click on the folder then click the "Select Folder" button. iTunes will automatically import all of the folders contents into your iTunes library and monitor. Any future downloads will automatically be imported into your iTunes library. You can transfer your downloads to your iPod, iPad or iPhone the next time you sync your device.
For instructions on transferring your downloads to other mp3 players, click here.
4. Can I return to the old version of MP3 Rocket?
We have discontinued previous versions of MP3 Rocket and no longer offer them to our members. Older versions of MP3 Rocket relied on Peer-2-Peer (file-sharing) technology and connected to a network of users who shared music and movies over the network.
When we updated MP3 Rocket we abandoned Peer-2-Peer technology for a more secure and reliable technology that would allow our users to continue to download music and movies while eliminating all of the risks associated with Peer-2-Peer or file-sharing networks.
5. How do I cancel my MP3 Rocket Membership?
To cancel your MP3 Rocket membership, simply uninstall the software from your computer. No additional steps are necessary.
If your membership has not exceeded the 60-day trial period, you may receive a refund of your membership fee by emailing our support department at support@mp3rocketsupport.com or by calling our billing provider at (877) 354-0013. When emailing or calling for a refund, please provide the following information:
- Transaction ID
- Date of Transaction
- Type of Card (Visa, Amex, MC, etc.)
- Last 4 Digits of Card
- Email Address Provided During Registration
6. Why do my downloads stop playing in the middle of the song?
Some songs may skip or stop during playback if they are downloaded at a bitrate that is not supported by the original source file.
If you experience skipping or stopping with a song you have downloaded, download the song again, but at a bitrate no higher than 160kbps.
7. Why do some songs skip while I'm previewing them?
When you preview a song before downloading, the song is streamed from it's source and played back in the MP3 Rocket media player.
Skipping during playback is a result of either your internet connection, or the connection of the source file you are previewing.
You can reduce skipping while previewing a song by pausing the song momentarily and allowing it to buffer. The longer you pause the song, the larger the buffer will be and the less skipping you will exerience.
